Frequently Asked Questions

Got questions? We’ve got answers! Find everything you need to know about Furfusion.

Orders & Payments

How can I place an order on FurFusion?

You can simply browse our shop, add your favorite items to the cart, and proceed to checkout. It’s quick, easy, and secure.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment gateways supported in your region.

Can I modify my order after placing it?

Yes, if your order has not yet been processed, you can contact us within 24 hours to make changes.

Shipping & Delivery

Which countries do you ship to?

We currently ship to North America and Europe through trusted carriers such as USPS, UniUni, Yanwen, and DHL.

How much is the shipping cost?

Shipping is $2.99 for North America and $1.99 for Europe. Orders over $35 qualify for free shipping.

When will I receive my order?

Processing takes up to 2 days. Local orders arrive within 3–5 days and international ones in 7–14 days.

Returns & Refunds

What is your return policy?

You can return unused, unopened, or damaged products within 30 days for a full refund or replacement.

Who pays for the return shipping?

We cover the return shipping fees for eligible returns. Please contact us first for approval and instructions.

How will I receive my refund?

Refunds are processed back to your original payment method once we receive and inspect the returned product.

Products & Quality

Are your products safe for pets?

Yes! Every product in FurFusion’s collection is tested for safety, durability, and comfort for your pets.

Do you sell food or treats?

Soon! We’re expanding our collection to include healthy, vet-approved foods and treats for dogs, cats, and small pets.

What makes your products unique?

We focus on quality, smart design, and your pet’s happiness — ensuring every product blends style and function.

Accounts & Support

Do I need to create an account to order?

You can checkout as a guest, but creating an account helps track your orders and receive exclusive offers.

How can I track my order?

Once your order ships, we’ll email you the tracking number and link to follow your package’s journey.

How can I contact support?

You can reach us anytime through our contact form or by email — we respond within 24 hours.

Future & Innovation

Will FurFusion offer an AI vet service?

Yes, our upcoming AI vet will provide smart, reliable guidance to keep your pets healthier and happier.

Do you plan to expand your product range?

Absolutely! We continuously explore innovative products that make pet care more convenient and fun.

How can I stay updated with FurFusion news?

Subscribe to our newsletter and follow us on social media to discover new collections and updates first.